Policy

How we work — so you always know what to expect.

Booking

You can book online through our booking system, by phone on +45 93 90 89 95, or by writing to go@lavan.beauty. Walk-ins are welcome when we have availability, but booking ahead is the safest way to get the time and technician you want. Please arrive a few minutes before your appointment so we can start on time.

Cancellation and no-show

Plans change, and that is completely fine — we just ask that you let us know in good time. Please cancel or move your appointment at least 24 hours in advance, so we can offer the time to someone else. Cancellations later than 24 hours, or appointments where you do not show up, may be charged in full.

Late arrival

If you are running late, please call us. We will always do our best to fit you in, but if you arrive more than 15 minutes late we may need to shorten or reschedule your treatment out of respect for the clients after you.

Payment

We accept all common payment cards, MobilePay and cash. Gift cards from La Vân Studio can be used as full or partial payment. Prices are in DKK and include VAT.

Guarantee and repairs

We stand behind our work. If a nail breaks or lifts within 3 days of your appointment, contact us and we will repair it free of charge. Damage caused by accidents or by picking at the nails is repaired at our normal repair price.

Hygiene and health

Hygiene is a top priority. All tools are cleaned and sterilised between every client, files and buffers are single-use, and we work only with professional products approved for use in the EU. Please let us know before your treatment if you have sensitive skin, an infection or an injury on your hands or feet, or if you are pregnant, so we can adapt the treatment to you.

Children and guests

Our studio is a calm space, and we kindly ask that you only bring guests who are also having a treatment. Children are of course welcome for their own appointment, accompanied by an adult.

Privacy

We only collect the information we need to manage your booking and contact you, and we never pass your data on to third parties for marketing. You can read more in our privacy policy, or write to go@lavan.beauty if you want your information deleted.